FAQ

Frequently Asked Questions

  • How does your checkout process work?
    When you arrive at checkout, you will be re-directed to Amazon. Their secure service will deal with payment and delivery, ensuring your absolute safety and protection at all times.
  • What about shipping charges?
    When you checkout via Amazon, shipping charges will be shown. You simply choose the option that suits you best and click on it.
  • How can I track my order?
    Because your order is processed at checkout via Amazon, all you have to do is login to your Amazon account to see the status of your order and delivery date.
  • Can I cancel an order?
    You may be able to cancel your order via logging into your Amazon account. If it has already been despatched, then you can consider returning it instead.
  • What if my order has not arrived by the stated delivery date?
    In the unlikely event that your order does not arrive on time, login to your Amazon account. Here you will be able to see current status and tracking. If it shows that your order has been delivered but you have not received it, check with your local post office. If your order is still not located, you can contact Amazon who will be able to assist.
  • Can I return an item?
    If you need to return an item, login to your Amazon account and follow the return instructions. Please ensure that the product is returned in original packaging and with all items included

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